Privacy Notice

1. Important notice This privacy notice sets out how The Storage Team Limited (“we”/”us”) uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will be stored securely and will only be used in accordance with this privacy notice.

We take your privacy seriously and use your personal data as further explained in this Privacy Notice. We are the “controller” of the personal data you provide to us. You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see section 8. below.

2. Personal Data we collect and why Personal data is any information relating to you whereby you can be identified directly (for example, via your name) or indirectly (for example, via information about your use of our products and services). We collect the following data about you, which you provide to us:

Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
ID information: if you enter into a contract with us, we will collect your date of birth and retain a copy of the photographic identity document you provide to us;
Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
Transaction details: we or our third-party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders; and
Data and information relating to your personal devices: we may collect information relating to your online identifiers (including IP address), device information and information about your visit to our website, lengths of visits to certain pages and page interaction information.

3. Cookies What are Cookies? We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

a. What cookies are used on this Site? The cookies we and our business partners use on our Site are broadly grouped into the following categories:

Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.
Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.

b. How can I reject or opt out of receiving cookies? You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: https://www.allaboutcookies.org.

c. Third party cookies Some of the cookies described in the “What Cookies are used on this Site” section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:

Internet Advertising Bureau website at https://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.

4. How we use your personal data We use your personal data for the purposes set out in the table below. In addition, data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law. Our legal grounds for the processing we carry out are set out in the table below.

Personal data categories	Purposes for processing	Legal grounds for processing
Contact details	To provide you with the products and services you have requested We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Terms and Conditions of business.	Necessary for the performance of a contract
Contact details and ID information	We use your personal data to perform customer screening against sanction lists.	Necessary to comply with our legal obligations
Contact details and Correspondence	To send you service communications, including in relation to changes to our Terms and Conditions of Business We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Terms and Conditions between us or to any related information.	Necessary for the performance of a contract
Contact details	Direct marketing (including by third parties) If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services or share your details with a third party business partner to allow them to market similar products and services to you. You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.	Your consent where we are required to obtain this, or because it is necessary for our legitimate interest in marketing our business
Transaction details and Data and information relating to your personal devices	To track your usage of our website, communications, products and services We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.	Your consent
Contact details Correspondence and Transaction details	To provide and improve customer support We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).	Necessary for our legitimate business interest in maintaining and improving our reputation
Contact details, Correspondence, Transaction Details and Data and information relating to your personal devices	To maintain our records and improve data accuracy Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.	Necessary to comply with our legal obligations
Contact details, Correspondence, and Transaction details	To respond to enquiries, complaints and disputes We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.	Necessary to comply with our legal obligations and for our legitimate business interest in maintaining and improving our reputation
Contact details, Data and information relating to your personal devices, and Transaction details	To investigate, detect and prevent fraud and comply with our legal obligations In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.	Necessary to comply with our legal obligations for our legitimate business interest in protecting our business.
Contact details and Correspondence	For conducting market research.	Your consent
Contact details and Correspondence	Obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you.	Your consent
Correspondence and Transaction details	Better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you)	Necessary for the purposes of our legitimate business interest in growing our business
Transaction details	Comply with our contractual obligations to third parties.	Necessary for the purposes of our legitimate business interest in avoiding legal claims
Transaction details and Data and information relating to your personal devices	Develop and improve our Site to enhance the customer experience.	Necessary for the purposes of our legitimate business interest in growing our business
Correspondence, Transaction details and Data and information relating to your personal devices	Train our staff so that we can provide you with a better customer service.	Necessary for the purposes of our legitimate business interests in retaining our customers and growing our business
Data and information relating to your personal devices	Ensure that content from our Site is presented in the most effective manner for you and for your computer.	Necessary for the purposes of our legitimate business interests retaining our customers and growing our business
Contact details, Correspondence, Transaction details and Data and information relating to your personal devices	Ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.	Necessary for the purposes of our legitimate business interests in avoiding legal or regulatory claims

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you. In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

6. Who we share your personal data with We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection. In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside United Kingdom and such destinations may not have laws which protect your personal data to the same extent as in the UK. We are required by data protection law to ensure that where we and our “processors” transfer your personal data outside of the UK, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Notice.

7. How long we keep your personal data for We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law – in the UK this is 6 years for a breach of contract claim, which means we may retain certain data for 6 years following the end of our contract with you or the company you represent;
potential or actual disputes – if there is a potential or actual dispute, we will retain the data for a period of time until the dispute is settled; and
guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

8. Your rights You have the following rights regarding your personal data:

Rights	What does this mean?
1. Right of access	You have the right to obtain a copy of your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Notice). This is so you are aware and can check that we are using your personal data in accordance with data protection law.
2. Right to rectification	You are entitled to have your personal data corrected if it is inaccurate or incomplete.
3. Right to erasure	This is also known as ‘the right to be forgotten’ and, in simple terms, it enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
4. Right to restrict processing	You have the right to ‘block’ or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
5. Right of data portability	You have the right to obtain your personal data in a structured, commonly used and machine-readable format and to request that we port that data to a third party in certain circumstances.
6. Right to object to processing	You have the right to object to us processing your personal data for our legitimate business interests and for direct marketing purposes (including in each case any related profiling). In the former case, unless we can demonstrate compelling legitimate grounds for processing your data which override your interests, we must stop processing it.
7. Right to withdraw consent to processing	If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
8. Right to make a complaint to the data protection authorities	You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

9. How to contact us If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please contact our Nominated Person for Data Protection, Antony Smith via email on [email protected].

If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:

writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
calling: 0303 123 1113; or
submitting a message through the ICO’s website at: https://ico.org.uk/concerns/

10. Links to other websites Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Notice does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

11. Changes to this Privacy Notice This Privacy Notice was last updated on 04.11.2025. We may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.